About Caroline Marrows

Caroline Marrows Caroline Marrows founded Big Step Solutions in 2012.

A marketing professional, passionate about understanding customers and creating an experience which exceeds customer expectations.


Caroline has just returned from an 11 month circumnavigating of the world as a crew member on the Clipper Round The World Race 2013/2014

Before her adventure, Caroline was working in Lloyds Banking Group and involved in a number of high profile programmes.  Including the launch of TSB into the Financial Services market and the rebranding of Lloyds Bank.  Previously working on the London 2012 Olympic partnership – developing concepts which will bring the Games closer to customers and colleagues with Lloyds Banking Group.

Previously Caroline ran her own consulting company, developing propositions that delivered something different for clients’ customers, through engagement of their people to deliver great customer service.  Providing energy and a hint of realism to all challenges, Caroline is an experienced change management professional.